Returns & Exchanges
At Giant Tiger, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return policy for most items within 45 days of purchase. Whether you shopped in-store or online, we are committed to making your return or exchange process as quick and easy as possible.
Check Eligibility
Ensure your item is in its original packaging, unused, and accompanied by the original receipt or order confirmation email.
Choose Your Method
Return your items to any Giant Tiger location for an immediate refund, or initiate an online return through our customer portal for mail-in options.
Present Documentation
Provide your valid government-issued photo ID along with your proof of purchase to a store associate to verify the transaction.
Receive Your Refund
Once approved, your refund will be processed back to the original method of payment, typically appearing in your account within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing