Frequently Asked Questions
Everything you need to know about shopping at Giant Tiger
What are your shipping rates and delivery times?
We offer standard shipping across Canada. Orders are typically processed within 2-3 business days, and delivery times vary by province, generally arriving within 5-10 business days.
What is your return policy for online and in-store purchases?
Most items can be returned within 45 days of purchase with a valid receipt. Items must be in their original packaging and in sellable condition. Some exceptions apply to intimate apparel and electronics.
How can I track my online order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as Giant Tiger gift cards and PayPal for online transactions.
Do you offer a price match guarantee?
Yes, our Ad Match Guarantee ensures that if you find a lower advertised price from a local competitor for an identical item, we will beat that price by one cent.
How do I find a Giant Tiger location near me?
You can use the Store Locator tool on our website by entering your postal code or city to find the nearest store, along with its operating hours and contact information.